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Terms & Conditions

Last updated: 21 October 2026

These terms apply to all work carried out by Upholstery Solutions Southwest (“we”, “us”, “our”) for our customers (“you”). By accepting a quote or asking us to start work, you agree to these terms.

1. Quotes and estimates

  • Quotes are based on the information, photos and descriptions you give us. They are valid for 30 days unless stated otherwise.
  • If the condition of the item turns out to be different from what was described (for example, hidden damage, rot or rust), we will tell you and agree any change in cost with you before continuing.
  • Any changes you request after a quote is accepted may affect the price and timescale.

2. Deposits and payment

  • A deposit may be required before work begins, particularly where materials are ordered specially for your project. This will be confirmed in your quote.
  • The balance is due on completion, before the item is collected or returned to you, unless we have agreed otherwise in writing.
  • Materials ordered specially for your project are non-refundable once ordered.
  • We may keep your item until payment has been made in full.

3. Materials and finish

  • Colours, patterns and textures can look different on screen, in photos and in samples compared with the finished product. Please check samples in person where possible.
  • Where you supply your own materials, we are not responsible for their suitability, quality or availability, or for any defects in them.
  • Natural materials such as leather and wood may vary in grain, shade and marking. This is normal and not a fault.

4. Timescales

Any dates we give are estimates, not guarantees. Delays can occur due to material supply, the condition of the item or other circumstances outside our control. We will keep you informed of any significant changes.

5. Your property, collection and delivery

  • Items left with us are looked after with reasonable care, but remain at your own risk unless damage is caused by our negligence. We recommend that you check your own insurance cover.
  • Please remove all personal belongings and valuables from vehicles, campers and boats before leaving them with us.
  • Collection, delivery and any travel arrangements are agreed for each project and may carry an additional charge.
  • Items must be collected within 14 days of us telling you they are ready. We may charge storage costs after this period.

6. Cancellations

If you cancel after work or material orders have begun, you will be charged for work already completed and for any materials ordered or used. Your deposit may be retained to cover these costs.

7. Quality and your rights

We carry out all work with reasonable skill and care. If you are unhappy with any aspect of the work, please contact us within 7 days of collection or delivery so we can put things right where appropriate. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

8. Wear and tear

We are not responsible for normal wear and tear, fading from sunlight, damage caused by misuse, spills, pets, or failure to follow our care advice, or for problems with parts of the item we did not work on.

9. Liability

We do not exclude or limit liability for death or personal injury caused by our negligence, or for fraud. Subject to this, our liability is limited to the cost of the work carried out, and we are not liable for any indirect or consequential loss.

10. Photos of our work

We may photograph completed work for our website, gallery and social media. Registration plates, addresses and any personal details will not be shown. If you would prefer your project not to be featured, please let us know.

11. Website use

The content of this website, including text, images and logos, belongs to us and may not be copied or reused without our written permission. We aim to keep the information accurate but cannot guarantee it is always complete or up to date.

12. Privacy and cookies

How we use your personal information is explained in our Privacy Policy and Cookie Policy.

13. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be dealt with by the courts of England and Wales.

Contact us

Upholstery Solutions Southwest, Plymouth, Devon
Phone: 07851 024010
Email: mpedrick312@gmail.com